Refund & Cancellation Policy

We want every customer to be treated fairly. This policy explains when you can cancel an order, when you can get a refund, and how we deliver our services.

At a glance

Situation	Refund
You cancel before our first attempt	Full refund
We miss the first-attempt deadline for Rush or Same-day	Rush or same-day upcharge refunded
You cancel after one or more attempts	Not refundable
Service not completed after 3 attempts (due diligence provided)	Not refundable
A skip trace has already been run	Not refundable
Court or government fees already paid	Not refundable
We cancel or can't accept your order	Full refund

Cancelling an order

You can cancel any order at any time by emailing [email protected] or calling (501) 361-1031. Please include your name and the name of the person being served. Cancellations take effect when we confirm them, and we confirm them within one business day, usually much sooner.

When you get a full refund

• You cancel before our first attempt at service.
• We decline your order or can't serve in the requested location.
• You were charged twice or charged the wrong amount. We refund the difference.

When you get a partial refund

• Missed rush or same-day deadline: if we don't make the first attempt within the time you paid for, we refund the difference between your speed and Routine service.

When fees can't be refunded

Process serving is paid for the work of trying to serve, not for a guaranteed result. After we've made an attempt, the service fee has been earned even if service isn't completed. Not refundable:

• Service fees after the first attempt has been made
• Orders where we made all included attempts and provided a signed declaration of due diligence
• Skip traces that have already been run
• Court filing fees and other government charges that have already been paid
• Delays or failed service caused by an incorrect address or other inaccurate information you provided

How refunds are paid

Approved refunds go back to the original payment method within 5 business days of approval. Your bank may take another 5–10 business days to show the refund on your statement.

Service delivery

We don't ship physical goods. We provide our services in person and deliver your results electronically:

• Status updates by email or text after every attempt.
• Proof of service or a declaration of due diligence as a signed PDF, emailed normally on the same business day the work is finished.
• Original documents mailed by USPS First-Class Mail at no extra cost if you ask, or filed with the court for the fee listed on our Pricing page.

Questions or disputes

If something went wrong, please contact us before filing a dispute with your bank. Most problems can be fixed within a day. Email [email protected] or call (501) 361-1031, Monday to Friday, 8 a.m. to 6 p.m. Pacific time.